Technology is playing a much bigger role in customer’s lives, and is changing the way senior management view the IT department. Historically the CIO’s role was to keep the lights running, now however, IT is considered to not only be the key to unlocking new revenue, but also a way of keeping up with the competition. This shift is almost causing management to expect IT to build the perfect solution, which will solve every problem vs. the ones which offer the most value.
Information technology and business are becoming inextricably interwoven.
Late to market
Organisations that mount technology projects hope to achieve some significant results never before achieved. Management look to successful technology companies as the benchmark, but only focus on the end product or services rather than the minimal viable steps they took to get there. Very quickly, assumptions are made and the sheer size these projects grow to results in severe delays. This causes significant brand impacts, and in some cases results in the loss of customers and overall market share. Read More