May 2013

Posted on May 26, 2013 by

Know your customer

The expression the customer is king is more relevant today than it has ever been. Nearly every organisation is trying to entice customers to use their products or services but at the same time, deliver a high level of customer service to its existing customers. The challenge organisations face is that customers are now demanding much more Read More

Posted on May 18, 2013 by

Inside out vs Outside in

In my previous post we talked about the need for a focus on the outcome. I hope the importance of an outcome has struck a chord with you and you have started to think about outcomes in your organisation. Before we take our friends, colleagues and bosses down the outcome path we should also consider the scope Read More

Posted on May 15, 2013 by

We need to focus on outcomes

Once I decided I should write a blog the next question I had is what my first post would be. Should I focus on a charter, a “what is” definition or something which sets the scene? Then I took a step back and thought, maybe I should think about what I am looking to achieve Read More