mclark497

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Posted on October 7, 2013 by

Taking new steps

As the world becomes more complex and interconnected we are told more and more, that we must become innovative.  We must try and break new boundaries and almost make the impossible, possible. Without creativity, there would be no progress, and we would be forever repeating the same patterns We need to think outside the box, create Read More

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Posted on September 10, 2013 by

Bridging the IT Gap

Over the last 10 years and possibly longer there has been a goal of achieving business and IT alignment.  In some respects this has become a core comptency in some jobs which are advertised. As someone who works in technology I always ask why? Technology now plays a significant part in our lives The intent Read More

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Posted on August 12, 2013 by

Bringing order to complexity

Design is all around us.  The products that catch our eye are driven by how they look and also how they make us feel, the complexity is hidden away from us as consumers. We are presented with something that is so simple that we almost forget how hard it must have been to define this Read More

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Posted on July 8, 2013 by

Communicating the value of your offering

Writing this post is somewhat a walk down memory lane for me.  Many years ago I started my career in a sales and marketing department for a small software house.  It always fascinated me how they were able to attract some of the biggest customers, yet they were no where near as big as their Read More

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Posted on June 24, 2013 by

Consistently delivering the right offerings

As consumers we live in a world where there is now so much choice, we are offered products and services which many years ago were not even possible. Through all this choice we still demand a personal experience. What is interesting is that regardless of choice and complexity, as consumers we know what we need Read More

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Posted on June 10, 2013 by

Softer side of change

Businesses have always looked at ways to improve, to either save cost or improve operating performance. The drive for improvement is even greater today due to the current economic climate we find ourselves in. Traditional buzz words such as process re-engineering and process improvement are becoming part of every day language once again, as organisations Read More

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Posted on May 26, 2013 by

Know your customer

The expression the customer is king is more relevant today than it has ever been. Nearly every organisation is trying to entice customers to use their products or services but at the same time, deliver a high level of customer service to its existing customers. The challenge organisations face is that customers are now demanding much more Read More

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Posted on May 18, 2013 by

Inside out vs Outside in

In my previous post we talked about the need for a focus on the outcome. I hope the importance of an outcome has struck a chord with you and you have started to think about outcomes in your organisation. Before we take our friends, colleagues and bosses down the outcome path we should also consider the scope Read More

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