Last modified March 23, 2014 by

Speaking

My favourite quote has to be one which I picked up at a recent offsite:

“I learn by sharing”

Join me at the following events, where we explore how design combined with architecture provides us with the 360 model of the organisation, which we are all striving for.

March 25-26th 2014

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Aligning Design with Business Architecture to Create the Elusive 360 Model of the Business
Mike Clark, Business Designer

Designing great services and offerings is the essential promise of most organizations, but bringing them to life involves making them part of people’s real world experiences. Practitioners find themselves facing a much larger playing field: transforming the way businesses actually work, and realigning the various moving parts of enterprise ecosystems to work towards a meaningful, sustainable and achievable future state. The complex and volatile nature of such systems quickly becomes overwhelming, with brands, processes, actors, culture, content, products, technology or touch points being just tiny parts of the puzzle. Through the alignment of business architecture and design we are able to support the ecosystem of change agents to conceive, design, deliver and deploy organizations from the customer perspective with full business alignment. The result is a 360 business model, which is designed and aligned around the needs and experiences of our customers.

April 16-17th 2014

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Workshop: Bringing Service Design to life with Business Architecture
Mike Clark, Business Designer, Melvin Brand Flu, Livework, Mike Rosen, Business Architecture Guild

November 20th 2013

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Designing to Shift Enterprise Ecosystems
Milan Guenther, Partner, eda.c enterprise design associates. Consultancy & Mike Clark

Designing great services and offerings is the essential promise of Service Design, but bringing services to life involves making them part of much larger experiences. This means transforming the way businesses work, and realigning the various moving parts of enterprise ecosystems. The complex and volatile nature of such systems quickly becomes overwhelming, with brands, processes, culture, technology or touchpoints being just tiny parts of the puzzle. In this short talk we are going to advocate for the integration of Business Architecture approaches to model potential futures, as a means to put a Service Design initiative into action. We will illustrate this with examples from our work with the United Nations.

June 13th 2013

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Designing and Modelling the Future of Your Business
Milan Guenther, Partner, eda.c enterprise design associates. Consultancy & Mike Clark

Companies and other organizations are often challenged to reinvent themselves, touching every element of their enterprise – including activities, offerings, experiences and brand identities. A key challenge consists of exploring potential futures, by modelling transformations of this diversity of aspects and illustrating their meaning for the enterprise actors involved. In this talk we are going to advocate for the adoption of design practices in combination with analytic business architecture methods. They allow us to build a 360° view of the business that puts the customer experience at its core. This session will cover:

  • A framework of strategic design dimensions to look at when designing in the enterprise context
  • Design approaches, techniques and tools to be used to reshape an enterprise on the drawing board
  • Models and project examples from strategic design and architecture work in organisations.

June 18-19th 2013

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Making effective business decisions in a chaotic environment.

Mike Clark, Business Designer

Businesses have become more complex and interconnected due to the demands of globalization, electronic markets and the needs of our customers. As we strive to become more adaptive and respond to change there is a greater need to be able to bring all the various moving parts together to be able to make the key decisions that will drive the company forward but also understand the impacts of these changes.

The use of business design enables key stakeholders to benefit from a 360 degree model which turns the various moving parts into actionable blueprints of the business. This session will discuss the 360 degree of business architecture and how business design enables us to have an inside out and outside in view of the organization. The session introduces the concept of design thinking and how it enables all aspects of the organization through the use of a design framework.